Polls let you run structured surveys entirely over text message. You send a series of questions to a group of contacts, participants reply from their phone, and Amplifi tracks every response, routes people through branching paths based on their answers, and surfaces a live breakdown of results you can share with anyone—no login required. Whether you’re collecting constituent feedback, running a quick intake survey, or measuring sentiment across a segment, polls give you a repeatable, measurable way to hear back from the people you’re texting.Documentation Index
Fetch the complete documentation index at: https://docs.messagesender.ai/llms.txt
Use this file to discover all available pages before exploring further.
Poll statuses
A poll moves through a defined lifecycle from creation to completion.Draft
The poll has been created but not yet started or scheduled. You can freely edit questions, targeting, and settings.
Scheduled
The poll is set to launch at a future date and time. You can unschedule it back to draft if plans change.
Active
The poll is live. Questions are being sent, responses are coming in, and participants are being tracked in real time.
Paused
The poll has been temporarily stopped. No new questions are sent while paused, but existing participant data is preserved.
Completed
The poll has finished. This happens when you manually close it or when the completion target you set has been reached.
Key features
Up to 20 questions
Up to 20 questions
Each poll supports up to 20 questions. You can mix question types within a single poll, though multiple-choice questions are the most reliable format for consistent, parseable responses.
Branching rules
Branching rules
Route participants to different questions based on how they answer. For example, participants who reply “Yes” to question 2 can be sent to question 4, while everyone else continues to question 3. Branching lets you run a single poll that adapts to each participant’s path without managing multiple separate polls.
Completion targets
Completion targets
Set an optional target for how many completed responses you want to collect. When the target is reached, Amplifi stops sending new questions to incoming participants and marks the poll as completed. Participants who are already mid-poll can still finish.
8-hour participant timeout
8-hour participant timeout
Each participant has 8 hours to finish the poll from the moment they receive their first question. If they haven’t completed the poll by the 6-hour mark, they receive a reminder. If they still haven’t responded by hour 8, they are marked as timed out and removed from the active participant queue.
Reminders
Reminders
A single automated reminder goes out at the 6-hour mark for any participant who hasn’t yet responded. You don’t need to configure this separately—it happens automatically for every in-progress participant.
Targeting options
When you start or schedule a poll, you choose who receives it. Amplifi gives you three ways to define your audience.| Option | When to use it |
|---|---|
| All contacts | Send to every contact in your organization |
| Saved segment | Target a pre-built audience you’ve already defined |
| Ad hoc filter | Build a one-time filter on the fly without saving it |
Quiet hours apply to poll messages just like campaigns. Questions and reminders are not sent during quiet hours (9 PM–9 AM local time), and participant timeout clocks account for quiet-hours delays.
Question types
Polls support four question types.- Multiple choice — Participants reply with a number or letter corresponding to an answer option. This is the most reliable type and the recommended default for most polls.
- Yes/No — A simplified multiple-choice format for binary questions.
- Number — Participants reply with a numeric value (for example, age or a rating).
- Text — Participants reply with a free-form text response.
Participant states
Amplifi tracks every participant individually. Each person in your poll will have one of the following states.In progress
The participant has received at least one question and has not yet completed the poll or been timed out.
Completed
The participant answered all questions (or reached a termination point in the branching flow) and the poll recorded their full response.
Opted out
The participant replied STOP or otherwise opted out during the poll. They are excluded from further messages.
No valid response
The participant replied to a question but their response could not be matched to a valid answer option after two attempts. Amplifi skips the question and continues the flow.
Terminated (timeout)
The participant did not respond within the 8-hour window. The timeout worker marks them as terminated and stops sending them questions.