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Documentation Index

Fetch the complete documentation index at: https://docs.messagesender.ai/llms.txt

Use this file to discover all available pages before exploring further.

In Amplifi, an organization is your workspace. Every contact, campaign, poll, phone number, and billing record belongs to a specific organization — nothing leaks between them. If you’re part of a team, everyone on your team works inside the same organization. If you manage multiple clients or programs, each one can have its own separate organization.

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What’s included in an organization

Each organization is fully self-contained:
  • Contacts — your entire contact list, import history, tags, segments, and custom fields
  • Campaigns — all drafts, scheduled sends, active campaigns, and campaign analytics
  • Polls — all poll drafts, active polls, responses, and result links
  • Conversations — the two-way SMS inbox for your sending number
  • Phone number — the sending number used for all outbound messages
  • Settings — organization name, timezone, team members, and billing
When you switch organizations, you’re switching into a completely different workspace. Contacts from one organization are never visible in another.

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Switching organizations

If you have access to more than one organization, you can switch between them from the left sidebar. Look for the organization name near the top of the sidebar — clicking it opens a list of the organizations you belong to.
Switching organizations changes the active workspace for your entire session. Everything you see — contacts, campaigns, conversations, and settings — will belong to the new organization until you switch again.
After you switch, Amplifi updates all views to reflect the new organization’s data. If you were mid-draft in a campaign, that draft is saved in the original organization and will be there when you switch back.

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Organization timezone

The timezone you set for your organization affects three things:
  1. Scheduling — when you schedule a campaign or poll, the date and time you pick are interpreted in your organization’s timezone
  2. Timestamp display — activity timestamps throughout the app display in your organization’s timezone
  3. Quiet-hours enforcement — Amplifi enforces quiet hours based on your organization’s timezone, which means sends are blocked outside the allowed window
If your organization timezone is incorrect, scheduled sends will go out at the wrong time and quiet-hours enforcement will be miscalculated. Set the correct timezone in Settings before creating any campaigns.
To view or change your organization timezone:
  1. Click Settings in the left sidebar.
  2. Open the General tab.
  3. Update the Organization timezone field.
  4. Save your changes.

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Team members and roles

Amplifi’s permission model is intentionally simple. Everyone on your team has the same day-to-day access — there’s no separate viewer or editor tier at the organization level.

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Standard member

Standard members can:
  • View contacts, campaigns, polls, and conversations
  • Create and edit contacts
  • Import and export contacts
  • Compose, send, and schedule campaigns and polls
  • Reply to conversations
  • Use segments, tags, and filters

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Billing contact

Billing contacts have all the same capabilities as standard members, plus the ability to manage the organization’s team membership and billing. Specifically, a billing contact can:
  • Add and remove team members
  • Grant or remove billing contact status from other members
  • Manage billing and subscription settings
Amplifi prevents you from removing the last billing contact on an organization without assigning the role to someone else first. Every organization must always have at least one billing contact.

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Managing team members

If you’re a billing contact, you can manage your team from Settings → General. From there you can:
  • Add a new member by entering their information
  • Remove an existing member from the organization
  • Assign or remove billing contact status
Changes take effect immediately. Removed members lose access to the organization right away.
Before removing someone from your organization, make sure any drafts or in-progress work they own has been reviewed. Their campaigns and contacts remain in the organization, but they will no longer have access to manage them.